Meet Our Team



Westerville Office

Greg Masters
Principal Agent

Greg is the owner and principal agent of Masters Insurance Group. He has a fiery passion for helping people. The most rewarding part of his job, by far, is working with the team to best serve our clients while encouraging each team member to achieve their full potential.

His passion is evidenced by the many awards he’s received. He was the NADP agent of the year in 1993, Service Award Winner and holds 29 Champion Conference Awards. He holds 10 President’s Conference Awards and is the Perennial line leader in the state.

Greg is a proud graduate of Otterbein College, where he acquired his degree in Business Administration and minored in Communications. He began working at Nationwide Insurance, where he met his wife, who worked in the claims center. They have been married over 20 years!

For Greg, playing baseball in college was great, but not as great as discovering racquetball shortly after college. He has played the number one player in the world…and lost, but put up a great game nevertheless! He plays in various statewide tournaments and has won multiple times.

Spending his time coaching baseball, football, and basketball for 12 years in New Albany has given him great joy helping kids be the best they can be. Greg absolutely LOVES being a dad to his teenage son and daughter. He is an only child, so he really enjoys watching the sibling dynamic between them. He never gets tired of being called “Coach” or “Dad.”

Kevin MacLean
Life and Financial Advisor

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Kevin entered the world of personal finance in February of 1988. “When I am asked what it is that I do, it is not always a simple answer. I assist my clients in choosing the proper amount of insurance and investment products they need in order to protect themselves against life’s unknowns. I assure that during retirement, they will have enough money for potential long-term care needs and a lifetime of income.”

Kevin attended High School in Fredericktown with the late Luke Perry. He then went on to Columbus State and The Ohio State University where he studied business and finance.

Kevin is a huge fan of motocross. He was bitten by the dirt bike bug and has had dirt bikes in the garage ever since. His two sons have been riding and racing together since they were old enough to lose their training wheels. Kevin also very much enjoys music and plays a little guitar. He is an avid concert-goer. As a Boy Scout, he hiked 70 miles of the Appalachian Trail. Before becoming a father, he used to enjoy bungee jumping.

Jerry Crabtree
Senior Account Manager

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In his 20 years as an agent, Jerry’s motto is TCB, taking care of business. He studied business at Ohio State University.

Jerry spent several years of experience as a baseball umpire. In his spare time, he enjoys golfing and scuba diving. Spending time with his family and grandchildren is very important to him. He enjoys traveling as often as he can, especially the Caribbean.

Stephanie Domer-Shelley
Account Manager

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Stephanie graduated from Licking Valley High School a year early and attended DeVry for a degree in Computer Programming Data Base Management. She has been with Masters Insurance for two years and has eleven years of experience.

Her objective is to aid business owners and families to protect their income, assets, and liabilities against loss. She brings value to her clients by being up-to-date and knowledgeable on all insurance products. She prides her ability to find coverage for every risk through our agency partnerships.

In her free time, she lives life to the fullest. Spending most of her days with the love of her life, James. They take cruises to the Caribbean every year. She enjoys local events such as concerts, sporting events, and camping trips.


Ken Clutsam
Account Manager

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Ken has had the privilege of working in the insurance industry since 2009 and loves most working closely with policyholders. He believes strongly in building relationships through the review process. His goal is helping customers manage

their exposure to risk. He achieves this goal by determining the best possible coverages and coverage limits for the most cost-effective premiums.

For 40+ years Ken has been a professional photographer. A native Canadian, he attended the same high school as Alex, Geddy and the original drummer, John, from the band Rush. He then moved to Houston, Texas before landing right here in Ohio.

Patricia Conrad
Account Manager

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Patricia joined Masters Insurance Group in 2016. With many years of experience in insurance, she has been focusing on personal lines for the past 7 years. Her favorite part of the job is the day-to-day interaction with her clients. Being able to answer their questions and assist them with their policies and new quotes helps her provide the world-class service that she values.

Outside of the office, Patricia enjoys spending time with her daughter and family. They attend music and arts festivals, local farmer’s markets and of course, shopping!

Darlene Slater
Account Manager

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Darlene has had the pleasure of being associated with Masters Insurance Group since March 2016. Prior to that, she worked for Nationwide Corporate in the National Sales Solution Center. She has over 20 years of selling experience. Darlene couldn’t be happier with her position here at MIG and finds this a positive, cheery environment that has our members’ best

interest at heart. She has the distinct honor of servicing terrific Nationwide members and working side-by-side with an outstanding, dedicated team!

Darlene and her husband enjoy biking/spinning, yoga, hiking, entertaining, concerts, movies, sports, beach vacations, cooking/baking and of course eating! Her husband is the cook and she is the baker, so they make a great team. They have a rescue dog, Reese, who has them up wrapped around his little paw. Reese goes everywhere with them. They are big advocates for pet adoptions and animal charities.

Malinda Clutsam
Administrative Assistant

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Malinda has more years of experience than she cares to name in customer service, underwriting and compliance and brings a wealth of experience to the table. We have a wonderful group of knowledgeable, caring people, who work together for the benefit of the insured.

Malinda loves gardening in her small yard. In the fall, you will find her cleaning the old tomato vines, which have produced the last sweet juicy fruit of the year, or pulling frost bitten flowers to prepare a bed for the next year. Winter will find her searching the seed catalogs for a new vegetable to try, or maybe a variation of an old favorite flower to add. Spring, she anxiously awaits warm days to plant baby plants and seeds. Once in the ground, she is almost like a new parent watching them grow and produce vegetables to put on the table or share with neighbors. Malinda has 8 grandchildren and from the first to last, they’ve all helped plant and harvest. Those sweet hands add a special flavor and beauty to each plant.

There are two good poems that sum her up. Years ago she read an article by a wonderful, funny, lovely lady named Erma Bombeck, entitled, “If I had my life to live over.” It stuck with her, so to the best of her ability, she has tried to take Erma’s advice. Today, she is a good example of the poem, “When I’m old, I shall wear purple.” The second half is much more enjoyable!

Dan Mussetter
Client Care Associate/ Facilities Administrator

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As a client care professional, Dan’s favorite part of the job is the diversity that each day brings. Not knowing who is on the other end of the phone and what challenges they are presenting keeps him on his toes. He has been in this position for 7 years and not a minute has been boring!

Dan previously served in the Navy for 4 years. He was deployed aboard the USS America during Operation Desert Storm.

Outside of the office, he thoroughly enjoys reading, camping, and spending as much time as he can with his grandson. Dan also very much enjoys doing voices. His family has told him that he should pursue a career in voice over acting!

Reynoldsburg Office

Denise Crist
Senior Account Manager

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Denise comes from a hard-working, blue-collar family in Massillon, Ohio. She has her bachelor’s degree in English from The Ohio State University. Denise’s husband and two children also have degrees from OSU! She has 20 years of experience with the agency where excellent service is her top priority!

Denise lives in Canal Winchester where she plays for the Winchester Steel Co. on the steel drum. She enjoys traveling, reading and sewing.

She also volunteers for the Alzheimer’s Association, as it is a passion of hers to aid in finding a cure. Denise also enjoys the theater and is a member of the International Thespian Society.

To date, her favorite play is A Streetcar Named Desire, and favorite musical is Funny Girl.

Kathy Carpenter
Account Manager

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Kathy has worked in the insurance industry for the better part of 30 years. She has a bachelor’s degree from The Ohio State University in Political Science and Criminal Justice. The best part of her job is earning the trust of her clients and making an impact in their lives and communities.

She married her high school sweetheart and they have a beautiful daughter. Kathy loves spending time with her family and babysitting her grand pup, grand goats and grand horse! She loves to travel (especially to Maui), read and discover new musical artists. She relaxes by playing the piano and quilting. Kathy and her husband own a beautiful historic home in Groveport.

Kim Webb

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Kim’s friendly voice is the first you hear when you call our office! She answers the phones and handles many client care projects. She has been in the industry for the last 20 years and believes that excellent customer service is key to building good relationships. In her spare time, she loves being outdoors. She loves camping, boating and spending quality time with friends and family.

Travelling is her guilty pleasure. Her favorite place is Catalina Island. She has visited many times and would love to retire there! She enjoys visiting anywhere there is water. She lives on a canal and thoroughly enjoys being out on the boat.