Meet Our Team

Westerville Office

Greg Masters
Principal Agent

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Started in 1989
NADP Agent of the Year 1993
Service Award Winner
29 Champion Conference Awards
10 Presidents Conference Awards
Perennial line leader in the state

Greg coached Baseball, Football, and Baseball for 10 years. Currently ranked 3rd in state 76th out 9986 Nationally. Lives with wife Kim, and son and daughter

Earl Borders
Vice President of The Financial Division

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Earl has almost forty years of experience in the financial services and insurance industry.

He currently serves as Vice President of our Financial Services Division and has held several managerial and administrative roles in his career. He has served as president of the Tri-County Estate Planning Council in Pickerington, Ohio, president of the Licking County Life Underwriters Association and state president of the National Association of Insurance and Financial Advisors – Ohio. Earl holds eight professional designations demonstrating professional expertise in various disciplines within the industry. He is both qualified and experienced to aid our clientele in the areas of: insurance planning, retirement planning, and estate planning. He also assists our business clients in business succession planning, non-qualified deferred compensation and many other areas of business insurance.

Kevin MacLean
Life and Financial Advisor

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Kevin entered the world of Personal Financial Services in February of 1988.

“When I’m asked what exactly it is that I do, it’s not always a simple answer, Kevin says. “I help my clients choose the proper amount of insurance and investment products that they need in order to protect themselves against a number of life’s unknowns… premature death, property and casualty losses, and disability. If they live to retirement age, I assure that they will have enough money for potential long-term care needs and a lifetime of income.”

Kevin works out of our Westerville office at 178 W. Schrock Rd.

Jerry Crabtree
Senior Account Manager

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I have 20+ years of experience as an insurance agent. I have a passion for Taking Care of Business (TCB). I have many years of experience as a baseball umpire, I enjoy spending time with my family, especially my grandchildren. I also love to travel.

Stephanie Domer-Shelley
Account Manager

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I graduated from Licking Valley High School one year early. I went to Devry for a degree in Computer Programming Data Base Management. I have 11 years of experience and have been with Masters Insurance for two and a half years.
My objective is to help business owners and families protect their income, assets, and liabilities against loss. I bring value to my clients by being knowledgeable and up to date on all insurance products and with the ability to find coverage for every risk they might have through the use of our agency partnerships.
In my free time, I enjoy life to the fullest. I spend most of my days with the love of my life, James, who has shown me that life is not all work and no play. I take cruises to the Caribbean every year. I enjoy local events such as concerts, sporting events, and camping trips.


Ken Clutsam
Account Manager

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Ken has been in insurance since 2009 working closely with policyholders.  He believes strongly in building relationships through the review process.  His goal is to help his customers manage their exposure to risk.  He achieves this goal by determining the best possible coverage’s and coverage limits, for the most cost-effective premiums.

Patricia Conrad
Account Manager

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Patricia joined Masters Insurance Group in May 2016. Patricia has been in the insurance industry for many years with the last seven years in personal lines.  Patricia has a grown daughter and enjoys her family, staying active and spending time outdoors.

Darlene Slater
Account Manager

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I have had the pleasure of being associated with the Masters Insurance Group since March 2016. Prior to that, I worked for Nationwide Corporate in the National Sales Solution Center downtown Columbus and prior to that, I had 20+ years of outside selling experience. I couldn’t be happier with my position here at MIG, and I find this a positive, cheery environment with everyone truly having our members’ best interests at heart. I have the distinct honor of servicing terrific Nationwide members and working side-by-side with an outstanding, dedicated team!

While far from being youngsters, my husband and I enjoy biking/spinning, yoga, hiking, entertaining, concerts, movies, sports, beach vacations, cooking/baking and of course eating! Actually, my husband, Don is the cook and I’m the baker, so we make a good team. We have a dear little dog Reese, a rescue, who now has us wrapped around his little paw. Reese goes everywhere with us, as he enjoys the beach vacations too. We are big advocates for pet adoptions and animal charities.

Kim Webb

Kim is a Client Care Associate at Masters Insurance Group and works on many projects behind the scenes. She has worked in the insurance industry for the last 20 years and believes excellent customer service is key to building good relationships. In her spare time, Kim loves being outdoors, camping, boating and spending time with her friends and family.

Malinda Clutsam
Administrative Assistant

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Malinda Clutsam is the personal assistant to Owner Operator, Greg Masters. Her years in sales, customer service, underwriting and compliance, brings a wealth of experience to the role. Malinda’s daily goal is to assist Greg and The Masters Insurance Group, in whatever way is needed, so that we may all be, “right here” for you.

Dan Mussetter
Client Care Associate/ Facilities Administrator

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Seven years experience in insurance as a Client Care professional.

Reynoldsburg Office

Jill Van Meter
Marketing Coordinator

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I have been working in marketing for insurance for 6 years and with Masters Insurance Group for 2 years. I love my job as I get to use my creativity and frequently think outside of the box. I went to school for The Arts at Ohio University and continue to practice my artistic ability. I volunteer at the local food pantry and participate in non-profit events when I have the opportunity. I have a lovely 15 year old daughter, whom we adopted, with my husband of 13 years. I am an animal lover! I have 3 large dogs and 4 cats, all whom were rescued. I thoroughly enjoy spending time with my family, especially my daughter and all of my nieces and nephews. Go Buckeyes!

Denise Crist
Senior Account Manager

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Denise comes from a hard working, blue collar family in Massillon, Ohio.

She has a Bachelor’s Degree in English from The Ohio State University. She lives in Canal Winchester with her husband, Dan. Their children, Alan and Anna, are also OSU graduates.

Denise has 20 years experience with the agency where client service is her first priority.

Denise enjoys traveling, reading, sewing, volunteering for the Alzheimer’s Association, and playing steel drum for the Winchester Steel Co.

Kathy Carpenter
Account Manager

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Kathy has worked in the insurance industry for the best part of 30 years.   She is a wife, mother and grandmother to a bouncing baby horse.  She loves to travel, read, and is a fierce quilter.  The best part of her job is earning the trust of her clients and making an impact in their lives and in their communities.

Whitney Carlson

Whitney is new to Masters Insurance and happy to be here. She has 5 years of insurance experience working at Nationwide Corporate in various roles. In her spare time her husband, 3 children, and 3 dogs keep her pretty busy. They love sports, movies, and outdoor activities.


Since joining Masters Insurance Group in 2018, I have developed an intense passion for insurance!  Working in the insurance field has been one amazing adventure after another.  When I’m not in our Reynoldsburg office, you can usually find me traveling to new sites and meeting new people.

My favorite color is Billy Goat Grey, magazine is The Goat Journal and book is The Three Billy Goats Gruff.  My favorite video game is Goat Simulator, movie is Goat Story and song is The Goat Looks On by the High Llamas.

I enjoy long walks on the farm and the beautiful sound of roosters in the morning.   I look forward to taking a selfie with you!!